Last updated: July 14, 2026
Cretos runs on real AI compute — every credit you use has a real cost to us the moment it's consumed. Because of that, our refund policy follows the same approach used by leading AI platforms: subscriptions are prepaid and non-refundable once the billing period begins or usage occurs, with narrow, clearly-defined exceptions below. Try before you commit — our Free plan exists precisely so you don't have to pay to find out if Cretos works for you.
Once a billing period starts, subscription fees are non-refundable, and we don't provide prorated refunds or credits for any unused portion of a period — whether you cancel, downgrade, or stop using your account. This is standard across AI platforms because compute costs are incurred as soon as you use the service, not when you cancel.
Our Free plan is the intended way to evaluate Cretos before subscribing — it exists so you can test real agents and workflows without risk. We recommend using it before upgrading to a paid plan.
If you purchased or upgraded a plan by mistake and haven't used any credits on it, you can request a full refund within 48 hours of the charge. The moment any credit on that plan is used, this window closes — usage and refund eligibility are mutually exclusive. Email support@cretos.ai with your account email and the transaction date.
You can cancel anytime from Settings → Billing. You'll keep access until the end of your current billing period and won't be charged again — but the current period itself is not refunded.
Credits allocated to your plan are for use within that billing period. They aren't individually refundable once purchased, and unused credits are forfeited when a period ends or your account is cancelled — they don't carry a cash value or roll over indefinitely.
If we made a mistake — a duplicate charge, an incorrect amount, or a charge after you'd already cancelled — that's on us, and we'll always correct it in full. Contact support@cretos.ai with the transaction details and we'll investigate right away.
If Cretos is unavailable due to an extended outage on our end during a period you were actively subscribed and paying for, contact us — we review these on a case-by-case basis and may issue a partial credit or refund for the affected period at our discretion.
If you're in a jurisdiction where consumer protection law grants a statutory right to a refund or cooling-off period that these terms don't otherwise provide, that legal right applies and takes precedence over this policy — nothing here limits rights you can't waive by contract.
If you purchased a digital product or service from a creator, business, or agency using Cretos's storefront (not a Cretos subscription itself), refund eligibility is set by that seller's own terms, shown at checkout. If a seller doesn't specify terms, or you believe a purchase was fraudulent or materially not as described, contact support@cretos.ai and we'll help mediate.
Approved refunds are returned to your original payment method via Stripe (international) or Razorpay (India), typically within 5–10 business days depending on your bank.
Please reach out to us first with any billing concern — we resolve almost everything directly and quickly. Filing a chargeback without contacting us first can result in account suspension while we investigate.
Questions about a charge? Email support@cretos.ai with your account email and the transaction date. See also our Terms of Service for the full billing terms.